The world is experiencing an acceleration in economic globalisation, which means businesses need to adapt to have and maintain a competitive advantage in the market. Outsourcing and offshoring are two ways to do this. These two strategic tools call for businesses to leverage global talent to access a diverse skill range and manage the cost of economic globalisation while enjoying its benefits.
In 2022, South Africa was named ‘Most Favoured Global Offshore Customer Experience Delivery Location’ by Ryan Strategic Advisory, and the overall market continues to grow steadily today.
Before we delve into the role of talent acquisition in creating a seamless offshoring and outsourcing process, we must distinguish between the two. Offshoring is relocating certain business functions or processes to another country to benefit from lower labour costs, an expanded talent pool of specialised skills and expertise, and favourable economic conditions. On the other hand, outsourcing refers to contracting specific business functions to third-party providers, which may be located either domestically or abroad. These tools often fare well for manufacturing, finance, human resources and information technology companies. Both approaches rely heavily on a well-executed recruitment talent acquisition process to ensure the right talent is in place.
3 Reasons to partner with talent specialists for offshoring and outsourcing
1. Aligning process with business needs
Talent specialists play a crucial role in enhancing the success of companies engaged in offshoring or outsourcing by customising their talent acquisition strategies to align with the needs of the company. By role profiling and tailoring talent acquisition processes, talent specialists manoeuvre the complex task of ensuring that candidates possess the required technical skills and fit seamlessly with the company’s culture and values regardless of where the team is located.
2. Building strong teams: The importance of hiring for culture fit
A well-executed talent acquisition process further addresses these challenges by bridging the gap of cultural differences in offshoring and outsourcing by screening candidates for cultural and communication compatibility as a critical step in creating cohesive teams that collaborate effectively across borders. Creating such teams improves productivity and minimises potential misunderstandings that can arise through cultural differences.
3. Ensuring compliance with labour laws
Furthermore, talent acquisition ensures that all hiring practices comply with domestic labour laws and regulations. This includes understanding visa requirements, employment contracts, and other legal obligations. A robust talent acquisition process helps reduce non-compliance risks that could ruin the company’s reputation.
Talent acquisition is crucial to successful offshoring and outsourcing. Engaging with top talent specialists will streamline this process by aligning hires with your company’s needs and overcoming cultural barriers. Investing in expert talent acquisition will help you maintain a competitive advantage in the global market.
